Terms & Conditions

• By making a booking, you are entering into a contract and agreeing to abide by the terms and conditions of the BIG4 Berri Riverside Holiday Park as outlined below.

• Guests are responsible for checking their details when making a reservation.

• Those named on the receipt are responsible for all persons in their cabin/site including any visitors.

• We reserve the right to change the rates without notice.

• Terms and conditions are subject to change without notice.

Payment/Deposit

• Effective as of 1st November 2017 – A 50% deposit is required 3 months in advance of the check-in date. Bookings that are made and fall within the 3 months of the check-in date – will be required to pay a deposit of 50% – to secure a Reservation. For bookings made on the Big4 Berri Riverside Holiday Park website, this deposit is required to be paid online via Visa or MasterCard.

• Peak Period Bookings – which include Christmas, New Year, Easter and Long Weekends – a 50% deposit is required 6 months before the check-in date – due to the demand for accommodation at these peak periods.

• Balance of monies due to be paid on arrival – including full payment of any additional persons, nights, or bedding.

• Payment is accepted by cash, Visa, MasterCard, or EFTPOS. We no longer accept personal cheques.

Cancellations/Amendments

• Cancellations will only be accepted if given in writing – please email – info@berriholidaypark.com.au – and provide your Surname Booking Reservation number and contact number.

Cancellation Policy

• More than 30 days’ notice, payment is refundable, less the $50 administration fee.
• Less than 30 days’ notice, payment is non-refundable.
• During a high peak season such as Easter, Christmas New Year and Australia Day weekend, more than 60 days’ notice payment is refundable, less the $50 administration fee.
• Less than 60 days’ notice, this payment is non-refundable.
• Early departures will not be entitled to a refund.

Minimum Night Bookings

Minimum booking periods may apply.

It is a 2-night minimum stay within our Cabins and, a minimum of 3 nights in our Apartments.

Check-In

• Check-in is available from 2 pm for cabin and ensuite accommodation and 12pm for sites.

• If arriving after hours, please contact us on the day of your arrival, so we can set you up with a SELF-CHECK-IN as instructions will be sent via text message.

• Office hours are 8:00am – 5:00pm Monday-Friday 8am-4pm Saturday-Sunday.

Check-Out

Cabins and sites must be vacated by 10 am.

Pets

• The park must be advised of all pets entering the park at the time of booking.
• We are pet-friendly all year round on sites for caravans or tents.
• UNDER NO CIRCUMSTANCES are pets allowed in or around cabins and they are strictly forbidden to enter the amenities including those on ensuite sites.
• The only EXCEPTION to these rules is in the case of Guide Dogs and Assistance Animals – who may accompany guests in Cabins.
• The policy must be read and signed upon arrival.

Children

• Infants under 2 years of age are free of charge.
• Child rates apply to children aged 2-15 years.

Cabin/Site Conditions

• A booking cannot be made for or by any person under the age of 18 years. A responsible adult must accompany such persons. Proof of age may be requested.
• Cabins sleep a maximum of 4-6 people (including children and infants) depending on the style of the cabin.
• The number of people accommodated in each cabin must not exceed the number of beds available. I.e., No cabin can exceed 6 occupants (of any age) with a maximum of 4 adults per cabin.
• On arrival, if the number of people exceeds the maximum allowed for the cabin type, we will not accept the booking.
• Adults and children under the age of 9 years aren’t permitted on top bunk beds.
• All cabins are NON-SMOKING. By law, smoking is prohibited inside or within 5 metres of any 3 of 4 public building.
• A maximum of 6 people is permitted on caravan/tent sites.
• We allow one caravan, annexe and vehicle per site or a tent, boat, and vehicle.
• STRICTLY NO TENTS on our Frontage Powered sites.
• Any guest staying on a grass site for 2 or more days must have open weave matting/shade cloth if they have a tent, camper trailer or annexe that has a solid floor going directly on the grass. Tarps are not acceptable.
• Whilst every effort will be made to meet guest requests, we cannot guarantee cabin/site numbers. All requests will be considered on an availability basis.
• When booking a special, no further discounts will apply, and site/cabin allocation will be at the discretion of management.

Bedding Hire

• Our Basic Ensuite Cabins, Ensuite 2 Bedroom Cabins – ONLY the main bed is made up with towels provided. You will be required to bring your bedding for the bunk beds in these cabins or you may purchase a bedding pack for a one-off charge of $12.00 per bed, towels are included, and this is to be ordered at the time of making your booking as supplies are limited.
• Our Deluxe Cabins, Superior Cabins & Apartments – ALL linen is provided, except for top bunks in the Deluxe Cabins, linen will need to be supplied by guest or a bedding pack can be purchased for a one off cost of $12.00

Guest Behaviour

• Guests are expected to behave in a manner that is respectful of other visitors.
• Excessive consumption of alcohol will NOT be tolerated.
• We ask guests to limit excessive noise between 10 pm and 8 am as a courtesy to other guests.
• Management reserves the right to evict patrons from the park who are deemed to be behaving in a socially unacceptable manner, causing damage, disturbing guests, using unacceptable language or are in breach of any other park rules. All monies will be forfeited.

Bikes/Helmets

• Bicycles and scooters may only be ridden in the park during daylight hours.
• Helmets and closed-in shoes MUST be always worn.
• Riding around amenity blocks, the park entrance or reception area is not permitted.
• Skateboards, ripstiks and similar items are not allowed in the park. Speed limits apply.

Damage/Loss

• All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, boom gate access cards, fixtures, and fittings in the accommodation – normal wear and tear excluded.
• A cleaning fee may be charged if excessive cleaning is required after departure.
• All cabin/ensuite site bookings require credit card details or a cash bond as security.

Personal Belongings

• The Big4 Berri Riverside Holiday Park takes no responsibility for the loss or damage of any personal items.
• Please lock up accommodation, vehicles, bikes etc. and remove any valuables, especially at night.
• Thoroughly check cabins and amenities on departure as perishable items will be disposed of and non-consumables will only be held for 1 month before being donated to local charities.

Visitors

• Visitors must register at the office before entering the park.
• Visitors are NOT permitted to bring their pets into our park.
• Please ensure visitors comply with the park rules.
• Visitors are welcome to use the park facilities i.e., swimming pool, jumping pad, playground, BBQs, and showers, there is a cost, and this is to be paid at Reception on arrival and wrist bands issued.
• Visitors must vacate the park by 10 pm.

Swimming Pools

• Guests are to provide their pool towels.

• No Glass permitted in the swimming pool area.

• Please be respectful of all around you.

• No diving, jumping, or bombing is allowed in the pool – or running around the pool.

• Please remove all your rubbish when leaving.

Prohibition of Pools

• Due to safety reasons, guests may NOT use a pool of any description including inflatable wading pools are also prohibited at our park.

EV Charging

• Electric vehicle charging is prohibited within the park. You will find a charging station at Ahern St, Berri SA 5343 near our local police station.