Terms & Conditions

By making a booking, you are entering into a contract and agreeing to abide by the terms and conditions of the Berri Riverside Holiday Park as outlined below.
Guests are responsible for checking their details when making a reservation.
Those named on the receipt are responsible for all persons in their cabin/site including any visitors.
We reserve the right to change the rates without notice.
Terms and conditions are subject to change without notice.

Payment/Deposit

Effective as of 1st November 2017 – A 50% deposit is required 3 months in advance of the check-in date. Bookings that are made and fall within the 3 months of the check-in date – will be required to pay a deposit of 50% – to secure a Reservation. For bookings made on the Berri Riverside Holiday Park website, this deposit is required to be paid online via Visa or MasterCard.
Peak Period Bookings – which include Christmas, New Year, Easter and Long Weekends – a 50% deposit is required 6 months before the check-in date – due to the demand for accommodation at these peak periods.
Balance of monies due to be paid on arrival – including full payment of any additional persons, nights, or bedding.
Payment is accepted by cash, Visa, MasterCard, or EFTPOS. We no longer accept personal cheques.

Cancellations will only be accepted if given in writing – please email – info@berriholidaypark.com.au – and provide your Surname Booking Reservation number and contact number.

More than 30 days’ notice, payment is refundable, less the $30 administration fee.
Less than 30 days’ notice, payment is non-refundable.
During a high peak season such as Easter, Christmas New Year and Australia Day weekend, more than 60 days’ notice payment is refundable, less the $30 administration fee.
Less than 60 days’ notice, this payment is non-refundable.
Early departures will not be entitled to a refund.

Minimum Night Bookings

Minimum booking periods may apply.

It is a 2-night minimum stay within our Cabins and, a minimum of 3 nights in our Apartments.

Check-in is available from 2 pm for cabin and ensuite accommodation and 12pm for sites.
If arriving after hours, please contact us on the day of your arrival, so we can set you up with a SELF-CHECK-IN as instructions will be sent via text message.
Office hours are 8:00am – 5:00pm Monday-Friday 8am-4pm Saturday-Sunday.

Cabins and sites must be vacated by 10 am.

The park must be advised of all pets entering the park at the time of booking.
We are pet-friendly all year round on sites for caravans or tents.
UNDER NO CIRCUMSTANCES are pets allowed in or around cabins and they are strictly forbidden to enter the amenities including those on ensuite sites.
The only EXCEPTION to these rules is in the case of Guide Dogs and Assistance Animals – who may accompany guests in Cabins.
The policy must be read and signed upon arrival.

A booking cannot be made for or by any person under the age of 18 years. A responsible adult must accompany such persons. Proof of age may be requested.
Cabins sleep a maximum of 4-6 people (including children and infants) depending on the style of the cabin.
The number of people accommodated in each cabin must not exceed the number of beds available. I.e., No cabin can exceed 6 occupants (of any age) with a maximum of 4 adults per cabin.
On arrival, if the number of people exceeds the maximum allowed for the cabin type, we will not accept the booking.
Adults and children under the age of 9 years aren’t permitted on top bunk beds.
All cabins are NON-SMOKING. By law, smoking is prohibited inside or within 5 metres of any 3 of 4 public building.
A maximum of 6 people is permitted on caravan/tent sites.
We allow one caravan, annexe and vehicle per site or a tent, boat, and vehicle.
STRICTLY NO TENTS on our Frontage Powered sites.
Any guest staying on a grass site for 2 or more days must have open weave matting/shade cloth if they have a tent, camper trailer or annexe that has a solid floor going directly on the grass. Tarps are not acceptable.
Whilst every effort will be made to meet guest requests, we cannot guarantee cabin/site numbers. All requests will be considered on an availability basis.
When booking a special, no further discounts will apply, and site/cabin allocation will be at the discretion of management.

Our Basic Ensuite Cabins, Ensuite 2 Bedroom Cabins – ONLY the main bed is made up with towels provided. You will be required to bring your bedding for the bunk beds in these cabins or you may purchase a bedding pack for a one-off charge of $12.00 per bed, towels are included, and this is to be ordered at the time of making your booking as supplies are limited.
Our Deluxe Cabins, Superior Cabins & Apartments – ALL linen is provided, except for top bunks in the Deluxe Cabins, linen will need to be supplied by guest or a bedding pack can be purchased for a one off cost of $12.00

Guests are expected to behave in a manner that is respectful of other visitors.
Excessive consumption of alcohol will NOT be tolerated.
We ask guests to limit excessive noise between 10 pm and 8 am as a courtesy to other guests.
Management reserves the right to evict patrons from the park who are deemed to be behaving in a socially unacceptable manner, causing damage, disturbing guests, using unacceptable language or are in breach of any other park rules. All monies will be forfeited.

Bicycles and scooters may only be ridden in the park during daylight hours.
Helmets and closed-in shoes MUST be always worn.
Riding around amenity blocks, the park entrance or reception area is not permitted.
Skateboards, ripstiks and similar items are not allowed in the park. Speed limits apply.

All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, boom gate access cards, fixtures, and fittings in the accommodation – normal wear and tear excluded.
A cleaning fee may be charged if excessive cleaning is required after departure.
All cabin/ensuite site bookings require credit card details or a cash bond as security.

The Berri Riverside Holiday Park takes no responsibility for the loss or damage of any personal items.
Please lock up accommodation, vehicles, bikes etc. and remove any valuables, especially at night.
Thoroughly check cabins and amenities on departure as perishable items will be disposed of and non-consumables will only be held for 1 month before being donated to local charities.

Visitors must register at the office before entering the park.
Visitors are NOT permitted to bring their pets into our park.
Please ensure visitors comply with the park rules.
Visitors are welcome to use the park facilities i.e., swimming pool, jumping pad, playground, BBQs, and showers, there is a cost, and this is to be paid at Reception on arrival and wrist bands issued.
Visitors must vacate the park by 10 pm.

Guests are to provide their pool towels.
No Glass permitted in the swimming pool area.
Please be respectful of all around you.
No diving, jumping, or bombing is allowed in the pool – or running around the pool.
Please remove all your rubbish when leaving.